Return & Refund
1. My returned item(s) have been delivered. When will I receive my refund?
Generally, it takes 5-14 business days for the order refund to arrive to account, which varies from bank to bank/credit company/online account issues the refund step.
Regarding the specific arrival time, please also pay attention to the time limit for processing international transactions in the country where payers are located.
2. Where will the refund be issued?
Your refund will be issued to the original credit card used for the purchase.
If you haven’t received a refund within 30 days after the approval of refunds. Please contact support@zaitun.com
3. Can I exchange the size/color of the items?
Before the package is shipped, you can change the size or color; after the package is shipped, it is necessary to receive your returned product to change the size or color for you, it should be noted that the returned product must be unworn or laundered
4. Do I have to pay for shipping when I make a return?
Yes, shipping costs of returns will pay by the customer.