Here's how you can place an order:

Step 1: Search, select or click the item that you want to order;

Step 2: View the product size chart and size purchase referance table;

Step 3: Select/Click the size/ color and then add to cart or click the button "BUY IT NOW";

Note: If the color/size are grayed out, it means that they are no longer available in stock.

Step 4: Click the cart logo to proceed with check out and review the order summary details; Details of the order summary : On this screen, you can delete the products by clicking on the "Remove" icon or, change order quantity by clicking on the "+" or "-" icon;

Step 5: Fill in the shipping infomations Don't forget to use discount code. (If there it is) If the promotional code is valid, it will display the tag of code under the box and the discount will be reflected on the summary; Shipping Address: Please make sure that the shipping address is complete to avoid issues with Delivery. (Please include street number and apartment number to avoid issues with delivery) Billing Information: Please make sure that the information you entered matches your credit card billing information to avoid payment issues.

Step 6: Select your payment method and please click the "Pay now" button;
After the payment is completed, you will receive an order information email from us.

1. The most common issues are an incorrect email address or the email has gone to your "junk/spam" mail. Please check your "junk mail/spam" folder. If it is still not find it, you can contact our customer service by e-mail: support@zaitun.com

2. The email address may have been incorrectly inputted when the order was placed, please contact customer service to change your email address.

Before submitting your order, please make sure all the details in it are final.
1. You cannot add products to your order after you've placed it successfully. If your order has not been packaged yet, you can cancel it and place a new order for the products you need. Or you can place an new order for the product you want to add.
2. If you'd like to delete a certain product from your order, you can do so before your order is packaged.

If the package has already been shipped, we are unable to make any changes to your order. If your order cannot be changed, please see our return policy.

1. To ensure you will receive the package in time, please make sure the shipping address is accurate when placing order.

2. For change shipping address, please contact our Customer Service: support@zaitun.com .Please note that:

We can only help you modify your shipping address BEFORE SHIPPING.

3. If the order has already been shipped to destination country and you need to make changes on the address, we highly recommend to track your package, find out the shipping courier and reach out to them for arrangements, so they can reroute the package to the address where you want your package to be delivered.

Please note that requesting cancellation for your order is limited to the following guidelines would still be possible if:
An order is still in processing status. If your order has been processed and has already been shipped we would not be able to cancel it. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.