Return & Refund
1. How to contact the customer service?
We warmly invite you to reach out at any time. Our dedicated customer service team is here to assist you with enthusiasm and dedication. Feel free to contact us whenever you need support!
Our customer service time is: Monday - Friday 09:00 am to 6:00 pm EST
Live Support
You can click on the icon in the bottom right corner to reach us through live chat. If you have any questions please feel free to contact us and we'll do our best to help you.
Email Support
Email Us: support@zaitun.com
If you didn't receive the reply email please make sure to check your junk/spam folders as we want to ensure communication delivery.
2. Why didn't I get a response email from customer service?
Our customer service time is: Monday - Friday 09:00 am to 6:00 pm, EST
Typically, our customer service agents will respond to your email within 24 hours, or if it's a weekend, they will respond to your email on Monday. If you haven't received a response email from our customer service, please consider the following potential issues:
Verify Your Email Address: First, ensure that the email address you used to contact the customer service is the one you are currently using;
Check Your Junk/Spam Folder: Sometimes, the response emails we send you can end up in your spam or junk folder by mistake. Please take a moment to check these folders to see if the email has been misplaced.